CRM DOMESTIC VOICE
CRM Domestic Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Process Associate-Voice.
Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback.
In this course, you will learn to:
Make outbound calls to customers
Differentiate between domestic and international BPO segments.
State the skills needed for working in domestic and international BPO segments.
Distinguish between voice and non-voice process.
